Reference

Legal Terms for Your Account

DANA, OVO, GoPay and QRIS wallet records sit inside our legal terms so you can see how account access, identity checks and payout checks are handled before you…

DANA termsOVO checksGoPay recordsQRIS receiptsPhone OTP step
titoslot Legal Terms for Your Account
CONTACT PATHS

Three Ways to Reach Our Legal Desk

Legal questions need a clear path, so we keep account, wallet and data requests separate from ordinary lobby chat. You can contact us through live chat from 09:00 to 23:00 WIB, WhatsApp from the account menu, or email when you need a written trail. Tell us your registered phone number, payment method and the date of the issue so we can find the right record.

Team online

Live chat window

Use the chat button after login for account terms, wallet status or access questions. Our team is available 09:00-23:00 WIB and may ask for your phone OTP status before discussing account records.

WhatsApp contact

Open Menu > Account > Contact to reach our WhatsApp channel. Send your registered phone number, DANA, OVO, GoPay or QRIS reference, and a short description of the legal question.

Email request

Use email for data changes, record copies or written legal requests. We answer in queue order, and we may ask you to confirm your account name before sharing any account-related detail.

DATA PRACTICE

How We Handle Legal Data Requests

Account records carry legal weight, so we connect each request to the login, wallet and device details we can verify.

Identity matching

Before changing legal account details, we match your registered phone number, account name and recent OTP activity. This keeps name changes tied to the person who controls the account access path.

Payment record handling

DANA, OVO, GoPay and QRIS references are stored with wallet activity so transaction questions can be checked later. We use those records for account checks, payout matching and dispute handling.

Cookie use

Cookies help keep your session active, remember device state and protect login flow. You can clear them in your browser, but we may ask you to log in again afterward.

Account security

We use phone OTP, password checks and device signals when a login looks unusual. If access is locked, contact us through chat or WhatsApp so we can check the verified account path.

Record retention

We keep account and wallet records for operational and legal needs, then reduce access when records are no longer required. Retention depends on transaction status, disputes and local legal duties.

Change requests

To request a data correction, send your registered phone number, the field you want changed and the reason. We may ask for payment-reference context before changing wallet-linked account details.

Legal Questions We Hear Often

Legal questions usually come up before you open an account, after a wallet check or when a device login looks different. We answer the points that affect your account records, data rights, cookie use and payment references. If your issue involves DANA, OVO, GoPay or QRIS, keep the receipt date ready before contacting us.

Our account terms apply when you create a login, confirm your phone number and use the wallet. Access also depends on local law and is available only where local law permits.

Payment references help us match the request to your account activity. For DANA, OVO, GoPay or QRIS issues, we may ask for the receipt time, sender name and transaction reference.

Yes, you can ask us to correct account data that is inaccurate. Send the request through chat, WhatsApp or email with your registered phone number and the exact field that needs changing.

Cookies help confirm session state, device behavior and login flow. They do not replace your account record, but they may help us understand access issues when a password or OTP attempt fails.

We may pause wallet activity while we check the difference. Send your registered phone number and the DANA, OVO, GoPay or QRIS reference so we can compare the account record.

Email us or use the logged-in chat path and state the record period you need. We may verify your phone OTP status before sending account-related records to protect your access.

Start with live chat from 09:00 to 23:00 WIB for routing, then use email if the matter needs a written reply. Include your registered phone number and any wallet reference.